Refund Policy

Kotal Farm

1. General Policy

At Kotal Farm, we take pride in delivering fresh, high-quality vegetables. Due to the perishable nature of our products, refunds are limited and handled according to the conditions outlined below.

2. Eligibility for Refunds

Refunds may be considered only in the following cases:

Damaged, spoiled, or poor-quality products upon delivery
Incorrect items delivered compared to the confirmed order
Missing items from the order

All refund requests must be submitted on the same delivery day.

3. How to Request a Refund

To request a refund, customers must:

Report the issue through the Kotal Farm app or customer support
Provide clear photos of the affected items where applicable
Submit the request within the same delivery day

Requests made after this time may not be accepted.

4. Non-Refundable Cases

Refunds will not be issued in the following situations:

Change of mind after delivery
Orders not received due to incorrect delivery address
Failure to have someone available to receive the order
Delays caused by factors beyond our control (traffic, weather, force majeure)
Quality complaints reported after the delivery day

5. Partial Refunds

In cases where only part of the order is affected, partial refunds may be issued for the affected items only.

6. Refund Method

Approved refunds will be processed using the original payment method.
Refund processing time may vary depending on the payment provider.

7. Order Cancellations

Orders cannot be canceled once confirmed and processing has started.
If an order is canceled by Kotal Farm due to availability or operational issues, a full refund will be issued.

8. Abuse of Refund Policy

Kotal Farm reserves the right to refuse refunds in cases of suspected abuse, fraud, or repeated unjustified claims.

9. Policy Changes

Kotal Farm may update this Refund Policy at any time. Changes will be effective once posted in the app.

10. Contact Us

For refund-related questions or support, please contact Kotal Farm through the app or official customer service channels.